LEGAL

Terms & Conditions

Last updated: 7 September 2026

These Terms & Conditions govern your use of the Rensta website and participation in the Rensta pre-launch waiting list.

Please read them carefully before using the website.

1. Who we are

The Rensta website is operated by:

RENSTA LTD
Company number: 17373949
Registered in England and Wales
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX

In these terms, “Rensta”, “we”, “us” and “our” mean RENSTA LTD.

2. About Rensta

Rensta is developing a property management platform for landlords and property professionals.

Rensta is intended to help users manage matters including:

• properties;
• tenants and tenancies;
• property documents;
• compliance information;
• certificates and renewal dates;
• repairs and maintenance.

Rensta also intends to make optional property services available through the platform.

Some features, services, designs and information shown on this website relate to a product that is still preparing for launch.

3. Using this website

You may use the Rensta website for lawful personal or business purposes.

You must not:

• use the website unlawfully;
• attempt to gain unauthorised access to our website, systems or servers;
• interfere with website security or operation;
• knowingly introduce viruses, malware or other harmful material;
• use automated systems to abuse our forms or promotional offers;
• impersonate another person;
• knowingly provide materially false or misleading information;
• attempt to obtain multiple promotional benefits through duplicate or fraudulent registrations.

We may restrict access where reasonably necessary to protect Rensta, our users or our systems.

4. Joining the Rensta waiting list

Joining the Rensta waiting list is free.

Joining the waiting list:

• does not create a paid subscription;
• does not require payment details;
• does not require you to purchase services from Rensta;
• does not guarantee access to Rensta on a particular date;
• does not guarantee that every planned feature will be available at launch;
• does not create a contract for any paid property service.

We may release Rensta gradually and invite waiting-list members in stages.

5. Rensta software is free

Rensta intends to make its core property management software available to landlords without a monthly software subscription.

Where we describe Rensta as “free”, “free software” or similar, this relates to the applicable core software made available under Rensta’s product terms.

Optional property services may be chargeable.

Using Rensta does not require you to use Rensta contractors or purchase Rensta property services.

Where supported by the platform, you may use your own contractors and upload their certificates or other relevant documents to Rensta.

6. Your contractors or Rensta

Rensta is intended to give landlords choice.

You may choose to:

• use your own contractor;
• use a contractor arranged through Rensta where available;
• use a combination of both.

Using your own contractor will not, by itself, prevent you from using Rensta’s core software.

Where you use your own contractor, responsibility for selecting, appointing and paying that contractor remains with you unless Rensta expressly agrees otherwise.

7. Property services

The website may refer to services including:

• Electrical Installation Condition Reports (EICRs);
• Gas Safety Certificates;
• Energy Performance Certificates (EPCs);
• boiler servicing;
• inspections;
• electrical work;
• plumbing;
• repairs;
• maintenance;
• other property-related services.

These services may not yet be available.

When services become available, they may be subject to:

• geographical coverage;
• property type;
• engineer or contractor availability;
• separate prices;
• VAT where applicable;
• appointment availability;
• booking conditions;
• separate Service Terms & Conditions.

A service being displayed on the website does not guarantee that it will be available for every property or postcode.

8. Prices

Where prices are shown before launch, they may be indicative or subject to change unless clearly stated otherwise.

When Rensta begins accepting paid bookings, the price and any compulsory charges applicable to an order will be made clear before the customer completes the purchase.

We will not deliberately hide unavoidable charges or add compulsory fees only at the final stage of checkout.

Separate terms will apply to paid bookings.

9. Launch offer — up to £80 off

Eligible landlords who join the Rensta waiting list during the applicable promotional period may qualify for:

The offer is subject to separate Launch Offer Terms.

The promotion:

• is a discount of up to £80;
• is not £80 in cash;
• is not an £80 wallet balance;
• is not automatically transferable;
• cannot normally be exchanged for cash.

If an eligible first order costs less than £80, the discount cannot exceed the cost of that eligible order.

Any unused amount will not automatically become credit for a future order.

Eligibility, participating services, geographical availability, redemption period and any other applicable conditions will be set out in the Launch Offer Terms.

10. Information about property compliance

Rensta is intended to help landlords organise and understand property information and compliance matters.

This may include information relating to:

• Gas Safety Certificates;
• EICRs;
• EPCs;
• property licensing;
• alarms;
• inspections;
• other compliance or safety matters.

However, unless we expressly agree otherwise under a separate service agreement, the relevant landlord, owner, agent or other responsible person remains responsible for ensuring that legal obligations relating to their property are met.

Rensta software, reminders, notifications, dashboard indicators and website content are not legal advice.

You should obtain appropriate professional advice where necessary.

11. Accuracy of website information

We take reasonable care to keep website information accurate.

However, Rensta is a developing product and information may change before launch.

This may include:

• functionality;
• appearance;
• planned services;
• pricing;
• geographical availability;
• launch dates;
• product features.

We will not knowingly publish materially misleading information.

12. Website availability

We do not guarantee that the website will always be available, uninterrupted or error-free.

We may:

• update the website;
• suspend access temporarily;
• remove features;
• carry out maintenance;
• make changes required for security or legal reasons.

Where reasonably possible, we will seek to minimise disruption.

13. Intellectual property

Unless otherwise stated, the Rensta website and its content are owned by or licensed to RENSTA LTD.

This includes, where applicable:

• the Rensta name and branding;
• website text;
• graphics;
• product designs;
• interfaces;
• software;
• logos;
• images;
• other original content.

You may access the website for legitimate personal or business use.

You must not reproduce, distribute, commercially exploit or copy protected Rensta material without our permission except where permitted by law.

14. Links to other websites

The website may contain links to websites or services operated by third parties.

We are not responsible for:

• their content;
• their availability;
• their security;
• their terms;
• their privacy practices.

A link does not necessarily mean that Rensta endorses that third party.

15. Privacy

Our handling of personal information is explained in our Privacy Policy.

The Privacy Policy explains matters including:

• the personal information we collect;
• why we use it;
• our lawful bases;
• how long information may be retained;
• your data protection rights;
• how to make a privacy complaint.

16. Cookies and tracking

Our use of cookies, pixels, analytics, advertising technologies and similar tools is explained in our Cookie & Tracking Policy.

Where consent is required under UK law, non-exempt storage or access technologies will be subject to the appropriate consent controls.

Consent to optional tracking is separate from acceptance of these Terms & Conditions.

17. Marketing

Joining the waiting list does not automatically mean that you have consented to receive unrelated general marketing.

Where consent is required for marketing by email or other electronic means, we will seek it separately.

You may withdraw marketing consent or unsubscribe where applicable.

UK regulatory guidance requires electronic marketing consent, where relied upon, to be freely given, specific, informed and separate from other matters such as these terms.

18. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

Nothing in these terms excludes or restricts statutory rights that cannot lawfully be excluded or restricted.

Subject to those protections, we are not responsible for losses arising solely from:

• reliance on information clearly presented as pre-launch information;
• temporary website unavailability;
• matters outside our reasonable control;
• decisions made solely on the basis of general website content where professional advice should reasonably have been obtained.

Different liability provisions will apply when Rensta begins providing paid property services.

19. Consumer rights

Nothing in these terms is intended to remove or reduce any rights you have under applicable UK consumer law.

Where you later purchase a property service from Rensta, separate terms and statutory consumer protections may apply.

Those service-specific rights and conditions will be provided as part of the relevant booking process.

20. Changes to these terms

We may update these Terms & Conditions where reasonably necessary, including because:

• Rensta develops;
• website functionality changes;
• new services become available;
• legal or regulatory requirements change.

The latest version will be published on the Rensta website together with the date it was last updated.

21. Governing law

These Terms & Conditions are governed by the law of England and Wales.

If you are using the website as a consumer, you may also benefit from mandatory legal protections available to you in the part of the United Kingdom in which you live.

Nothing in these terms removes those protections.

22. Contact us

If you have questions about these Terms & Conditions, contact Rensta using the contact details provided on our website or write to:

RENSTA LTD
Company number: 17373949
128 City Road
London
United Kingdom
EC1V 2NX